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Published on 17 October 2014

In this week's column, Bob explains the role antennas for over-the-air broadcasts play in delivering live NFL games (and more) to fans that don’t pay for typical pay-TV programming packages and as an option to those that are contemplating cutting the cable cord.

Read more: Tackling Tech: Look Before You Leap: Checking the Antenna Option for Watching the NFL on Free TV

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Published on 17 October 2014

A Fix for Comcast Customer Service/Satisfaction: Focus First on the Network

With the age-old service outage and interruption problems that have been common with Comcast, the company’s top customer-focused execs might want to first focus on eliminating issues with the underlying network infrastructure.

Read more: Comcast Challenge

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Published on 09 October 2014

In this week's column, Bob explains the importance of content delivery networks to the NFL, its teams and sports media outlets as a means of providing fans website video without the problems that plagued the process in the past.

Read more: Tackling Tech: Why the NFL Counts on "CDNs" to Deliver Website Video to Fans

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Published on 08 October 2014

In further proof that there's opportunity in live sports beyond traditional TV, the NBA and ESPN have agreed to create a standalone streaming service with live games and surrounding content for those pro basketball fans that don't want to pay for cable packages to watch hoops.

Though Major League Baseball was the first major pro sport to stream its season online back in 2003, the NFL and NHL have taken divergent paths to the web in the years since. This week, the NBA and ESPN revealed they are looking to maximize revenues by adding online distribution.

Read more: NBA & ESPN Crafting Standalone OTT Service

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Published on 03 October 2014

In this week's column, Bob explains what the FCC's elimination of its sports blackout rule Tuesday means for NFL fans.

Read more: Tackling Tech: The Sports Blackout Rule is Gone - What this Means to NFL Fans

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Published on 02 October 2014

Have you ever tried reporting a scam to the company whose name and resources the scammer was using? It can be frustrating at best and ineffective at worst.

As a result of such situations, scammers are having a field day ripping off consumers of all ages whether it’s perpetrated by phone, email or a text. It’s time for customer service to be extended to address more of the scammer epidemic.

Read more: Extending Customer Service to Target Scams & Scammers