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In this week's column, Bob explains the role antennas for over-the-air broadcasts play in delivering live NFL games (and more) to fans that don’t pay for typical pay-TV programming packages and as an option to those that are contemplating cutting the cable cord.

Read more: Tackling Tech: Look Before You Leap: Checking the Antenna Option for Watching the NFL on Free TV

A Fix for Comcast Customer Service/Satisfaction: Focus First on the Network

With the age-old service outage and interruption problems that have been common with Comcast, the company’s top customer-focused execs might want to first focus on eliminating issues with the underlying network infrastructure.

Read more: Comcast Challenge

In this week's column, Bob explains the importance of content delivery networks to the NFL, its teams and sports media outlets as a means of providing fans website video without the problems that plagued the process in the past.

Read more: Tackling Tech: Why the NFL Counts on "CDNs" to Deliver Website Video to Fans